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Abstract - in two experimental studies we tested the prediction derived from lewin's field theory that consumers who encounter a delay during the preprocess and post-process phase of a restaurant visit will evaluate the service provided more negatively than customers who experience a delay during. Eat all day at participating restaurants stingray encounter stingray encounter cabana food service will be available for an additional charge. The brief encounter cafe, bellevue, washington 110 likes 1,277 were here breakfast & brunch restaurant.